The hotel is clean comfortable very friendly and very well run with brilliant staff. The facilities in the hotel are modern and spotlessly clean. The Level is worth spending the money on. (We had booked 2 double rooms with breakfast but were offered an upgrade to the Level just before we arrived) The rooms are the same hotel rooms from all over the world. i found our bed comfortable but did not like any of the three styles of pillow offered. I spoke to recetion and asked for five or six flat pillows to be sent up. they all arrived within minutes and were great. The shower was powerful and warm. We found being able to pop in for a complimentary cold drink or bowl of fruit or crisps or cakes or sandwiches was brilliant after getting too warm by the pool (we were here end July and first week of August 38 -43 degrees. The pool is lovely with enough loungers etc., however if you are not down by 12 tough luck. The pool opens at 11 and fills reasonably quickly. I don't know if the pool is heated but the water temp was perfect . There are steps into the pool at one end and dotted all around the edge are ladders also. You will need to get towels from the life guard so don't forget the Towel card you will get when you check in. Yes there are road works out the front of the Hotel but you are never aware of them. There are plenty of Taxis at a taxi rank if you turn left from the hotel about (350 meters). Taxis are plentiful in the city. We went into La Setas (The Mushroom) most evenings to experience the bars and restaurants which were very good value the further off the main square you went. We had gone into Trianna the first night but the kids were not mad on the restaurants.. The sights in the City are jaw droppingly beautiful and there are too many to list. The hotel is a short trip to most sights we went to and the cost for 4 was always less than €8 we rounded up to a €10 each trip.
Dave
Αύγουστος 2024
I liked that it was close to public transportation and a mall. The hotel also looked good, it has a nice bar am restaurant and even fruit water in the lobby (free of charge). It's not very close to the city center (but that aspect is clearly indicated by the property), but it has plenty of nice restaurants close by that you can choose from.
Alexandra
Ιανουάριος 2025
The pool was a good size for the amount of people there. Bed was comfortable and room was modern and spacious. Staff were friendly and helpful. Got a late check out (free with the level) and changed rooms with no issues due to loud roadworks out front.
Dania
Ιούνιος 2024
We were lucky to have very helpful and attentive staff the first day. After having technical issue in first room (the door didn't close), we were redirected to another room where we encountered big cleaning issues and broken WC. After telling reception that another room also have problems they offered us superior room as a courtesy to such inconveniences.
Nikita
Μάρτιος 2025
First of all, our deepest appreciation for the wonderful gesture of finding a bottle of sparkling wine and some Spanish treats on the occasion of our anniversary. This is what customer orientated service looks like. Thank you again. Breakfast was one of the most complete I ve found till now, plenty of choices, both hot and cold, traditional Spanish dishes and more. Very clean and overall an impressive hotel, so big and an interesting way of calling the elevator, you ll see what I mean :) The neighborhood is very peaceful, in front of the hotel you have 2 big malls, the shuttle bus to the airport is at walking distance but the only minus so to speak is the distance from the city centre:if you like walking, half an hour on foot but there are plenty of public transport choices right across the street.
Adela
Μάρτιος 2025
It was walking distance from the train station, so very convenient. Also, very close to the football stadium and to shopping. Staff was nice and helpful. I chose this hotel above other nearby ones because people said that the breakfast was very good - truth was, it was actually phenomenal! There were lots of choices and lots of wonderful options: fruits, pastries, breads, cold cuts, etc., etc. The food wasn't just plentiful: it was very good! My son needed a place to spend the night a few days later and I told him to stay there as the breakfast alone would be worth it.
Deborah
Δεκέμβριος 2024
The staff - really helpful and friendly every time we asked for some information (buses, landmarks, etc) The waitresses at breakfast were also really, really lovely. The rooms - modern and really big bed The breakfast - great variety (our favourites: fresh juices, fresh fruits, churros & many more) Corte Ingles mall, Nervion mall a few minutes from the hotel
Charlotte
Μάιος 2024
Breakfast, facilities, location
Sumit
Οκτώβριος 2024
We didn't have food in the hotel. But everything looked and smelled fantastic. We enjoyed all the different restaurants, within easy reach.
Carmel
Ιούνιος 2024
Excellent location with lots of public transport options, excellent breakfast, superbly friendly and helpful staff, comfortable room and large bathroom. Walking distance to train station and large Mercadona supermarket.
Adriana
Φεβρουάριος 2025